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Substitution Policy

Deliver on time
If we or any of our affiliates be out of a particular decorative item or decorative element such as a specific basket or vase, we may substitute an item or element of similar or higher value to ensure your gift arrives on time. In making substitutions, we take great care and consideration in finding gifts that will meet or exceed the expectations of both the gift giver and recipient.

Make it nice and beautiful
Together with our affiliates, we will use the freshest flowers. Hence, we may need to substitute depending on seasonal and international availability. The appearance of the floral arrangements featured gives a good guideline. However, our creative team will professionally recreate designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our florists paying careful attention to overall shape, size, style, and color combinations. We will do our best to ensure that the bouquet is of equal or higher value and presentation standard.

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